Terms of Service

1. Operator & Applicability

This Platform is owned and operated by Me-Time Private Limited, a company incorporated in India, having its registered office at 401, 4th Floor, Glenmorgan, Veer Savarkar Marg, Thane (West), Thane – 400602, Maharashtra (“Me-Time”, “we”, “us”, or “our”).

By accessing this Platform, submitting details for the Me-Time Circle waitlist, or confirming an appointment booking with a listed Partner, you agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, you must refrain from using the Platform.

2. Marketplace Intermediary Status

Me-Time operates as an online appointment marketplace intermediary under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000.

Me-Time enables Customers to discover and book appointments with independent third-party beauty, grooming, spa, and advanced aesthetic businesses (“Partners”). Each confirmed Booking creates a direct, binding contract solely between the Customer and the Partner for the provision of the selected service. Me-Time is not a provider of aesthetic, healthcare, salon, or clinical services and does not supervise, endorse, or assume direct operational liability for the execution, quality, or safety of any Partner Services.

3. Eligibility & Waitlist Terms

To register on the Platform or submit an early-access request for the Me-Time Circle:

• Age Requirement: You must be at least 18 years of age and legally competent to enter into a contract under the Indian Contract Act, 1872.
• Data Accuracy: You warrant that all provided information (including full name, phone number, email address, date of birth, and location) is truthful and accurate.
• Early Access: Waitlist registration secures queue priority but does not guarantee immediate appointment availability or lock in specific service pricing until public launch.

4. Bookings, Cancellation, & No-Show Policy

All bookings made through the Platform are subject to the following commercial and operational rules:

• Booking Fee: The booking fee charged at the time of booking is not an additional charge. It forms part of the total Service Price and serves to hold and secure your dedicated time slot with the Partner. Upon attending your appointment, the booking fee is credited towards your total service balance, and you only pay the remaining difference.
• Pay at Venue: Where “Pay at Venue” is chosen at checkout, the booking fee is charged through the Platform to confirm the appointment. The remaining service balance is payable directly to the Partner at the venue via cash, UPI, card, or other accepted payment methods.
• Cancellations & Rescheduling (More than 2 Hours): You may reschedule or cancel your booking through the Platform up to two (2) hours prior to the scheduled start time. When rescheduling through the Platform, you may select any available slot within the subsequent 15 days. If cancelled more than 2 hours before the appointment, your booking fee will be refunded in full to your original payment method.
• Late Cancellations (Within 2 Hours): In accordance with our Partner terms, cancellations or rescheduling requests within two (2) hours of the scheduled appointment time are not supported through the Platform. You must contact the Partner directly. Because your reserved slot cannot be reallocated on short notice, the booking fee is strictly non-refundable for cancellations made within this 2-hour window.
• No-Show Policy: If you fail to attend a confirmed appointment without cancelling in accordance with these Terms, your booking will be recorded as a “No-Show”. In the event of a no-show, the booking fee is strictly non-refundable. It is retained to compensate the Partner for reserved equipment, staff scheduling, and lost calendar time. If you prepaid the entire service price online in advance, any discretionary refund of the balance amount beyond the booking fee must be requested directly from the Partner.
• Partner Cancellations: If a Partner cancels your booking due to staff unavailability, premise closure, or equipment failure, you will receive a full refund of the booking fee and any prepaid amounts.
• Refund Processing: Approved refunds are processed via our licensed Payment Aggregator and will reflect in your original bank account or payment method within 5 to 7 business days.

5. Payment Processing & Data Security

All digital transactions are processed through integrated, RBI-licensed Payment Aggregators. Me-Time does not collect, store, or retain full debit/credit card numbers or bank credentials on its own servers.

Personal and booking details are collected, processed, and safeguarded as Data Fiduciaries in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules.

6. Intellectual Property Rights

All content, trademarks, software code, graphic designs, logos (“Me-Time”, “Me-Time Circle”), icons, and platform architecture are the exclusive intellectual property of Me-Time Private Limited. Partner logos, trademarks, and service images remain the property of their respective owners and are licensed to Me-Time solely for listing and booking purposes.

7. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts in Mumbai / Thane, Maharashtra.